Bmbride.com takes pride in our quality products and service, we value our relationship with every customer. If you are not completely satisfied with your purchase because of our fault, we accept returns of the dresses. Bmbride.com will make the returns process as easy as possible. we accept returns and we are here 24 hours a day to assist you with your return!
Order Cancellation
We understand that ordering a dress for your special occasion is a significant undertaking, and our cancellation policy has been formulated with this in mind. It is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. After placing your order, you still have the opportunity to change your mind. The details of our cancellation policy are as follows:
All dress orders canceled within 2 hours of purchase will be eligible for a full refund.
All dress orders canceled within 24 hours will be eligible for a 50% partial refund.
All dress orders cannot be canceled or changed after 24 hours. Bmbride only accepts a partial or complete refund for the item that has a problem due to our carelessness. If the problem with the item is not caused by Bmbride, we cannot warrant a refund. We cannot accept returns for confirmed customer sized or customer self-designed dresses. We cannot accept returns on items that have been worn or damaged by improper cleaning methods. Please bear in mind that color aberration is not considered a quality problem as it could exist due to PC monitor display effect and weather condition. However, we can declare that our products are of good quality. Any uninformed return of the item will not be credited.
Replacement or Refund
Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to ensure it has been made in accordance with your order specifications. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs. We know how crucial it is to get the perfect dress. We hope that you send the items back to us in perfect condition and follow the return instructions listed below:
You should contact us within 2 business days (from the date that the item is received) if you want to return the item back to us. Please include an explanation and photographs stating the reason for your return.
If you are going to ship an item back to us, you should contact our customer support first. Our customer representative will clarify for you, and you need to ship the item back to us within 7 days (from the date the item is received). Please provide a detailed explanation in the return package, including the order number, receiver, and the reason for the return.
We encourage customers to keep the dresses if there is only a minor problem. We will refund 20% - 30% (excluding the shipping fee) to those who alter their dresses locally.
When you ship the dress, please mark the price as 5 - 10 dollars, as the dress is valueless to you.
We can only warrant your refund after we receive the item in good condition as we send it to you. And you should be responsible for the shipping fee.
Custom Clearance Taxes
We do not accept refund requests if you refuse to sign for the parcel because of taxes. All of our orders are shipped as "D.D.U" (Delivered Duties Unpaid).Bmbride.comcannot be held responsible for any accrued additional charges such as taxes, duties, or tariffs that may apply to international orders. To find out more about this, please contact your local customs office.
Size Errors
Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1 - 2 inches in either direction of specified measurements. Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible. We provide a modification service for our customers. They can send back the dress to us and get the dress modified within 7 working days. However, in this case, customers should be responsible for the shipping fee forth and back. For errors caused due to customers' own specification: If the error of unfitting regarding size/color that was made or specified by customers during purchasing our products, the customers will not be eligible for refunds in this case. If you want to return the item, please contact our customer service at sparkbm2024@gmail.com. After receiving the approval of the return request, please return back to our factory address.
